Enhance your IT with specialist solutions including advisory services, tech strategy, nationwide field services, & more.
Workplace Services
Keep Your People Productive, Wherever They Work
Keep your people productive by delivering secure, seamless IT access across a connected, digital environment. From device setup to 24/7 support, Totality manages the full spectrum of end-user IT with nationwide coverage.
The Challenge
In modern workplaces, technology should make work easier, but too often it becomes a source of stress.
Legacy systems & unresponsive IT providers can cause:
Loss of productivity when devices are unreliable or poorly maintained.
Staff frustration navigating software issues or waiting on reactive support.
Security risks grow as more people work remotely without consistent protections.
IT costs rise without delivering the flexibility businesses now demand.
Businesses struggle to keep pace with evolving technology needs and user expectations.
That’s where Totality comes in.
Our Solutions
IT Support
Reliable, around-the-clock support that keeps your people productive, reduces downtime, and ensures small issues don’t become big problems.
- 24/7 helpdesk access
- Fast response and resolution
- Escalation to senior specialists when needed
End-User Security
Foundational protection that secures workplace devices, data and people against everyday threats, giving your business peace of mind in a remote-first world.
- Antivirus and anti-malware protection
- Regular patching and updates
- Data safeguards for all users
App & Software Management
Seamless software deployment and management that ensures your team always has the right tools, up to date and ready to go.
- Streamlined installation and updates
- Version control and license management
- Consistent app access across devices
Device Management
Full lifecycle management of laptop, desktop, and mobile devices to keep performance high and frustration low.
- Initial setup and configuration
- Ongoing patching and maintenance
- Reliable devices that last longer
Proactive Monitoring & Management
A proactive approach that spots and fixes issues early, keeping systems stable and your people focused on work.
- Continuous monitoring of devices
- Automated alerts and early intervention
- Reduced downtime and disruptions
User Training & Education
Hands-on guidance that helps your people use technology confidently, reducing support calls and boosting productivity.
- Tailored training sessions
- Simple, practical user guides
- Empowered employees who work smarter
The Totality Advantage
Partnering with Totality for Workplace services means more than just IT support, it’s about keeping your people productive, secure, and confident every day.
Flexible by Design
Scale support and services up or down as your team changes, without complicated contracts or hidden costs.
Always One Step Ahead
With proactive monitoring and preventative maintenance, we solve problems before they impact your people.
Clarity and Confidence
Fixed monthly fees and transparent reporting give you a clear view of performance and spend, no surprises.
Local Support, Nationwide Reach
With 19 offices across New Zealand, you’ll always have personal, responsive support backed by national coverage.
Empowered Teams
User training and accessible support mean your people can work with confidence, reducing frustration and downtime.
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Ready to empower your people to work anywhere?
Keep your teams productive with our managed user service. Speak to us today about Workplace Services and discover how secure, seamless, and proactive IT support can keep your business moving.
Address
DTSL Head Office Level 1
iPayroll House
93 Boulcott Street Wellington
Contact
Office Hours: All our offices are open standard business days from 8:30am – 5pm
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