FAQs
Expert answers. Real support.
At Totality, we understand that IT, cloud, and security decisions come with questions – and we’re here to answer them.
Whether you’re looking for details about our managed services, nationwide support, or how we can help modernise your technology environment, you’ll find clear, practical information below.
From cloud transformation and network modernisation to cyber resilience and workplace IT, our team is here to make technology simple, reliable, and ready for your future.
What is Totality, and what makes it different from other IT providers?
Totality is the Managed Services function of the DTSL Group. We are a New Zealand-based IT partner delivering end-to-end managed technology solutions – from cloud and infrastructure to workplace IT and cybersecurity. What sets us apart is our combination of automated technologies, local expertise, national reach, and human service. Being part of the DTSL Group means that we bring deep experience with over 27 years supporting NZ’s leading organisations with reliable, future-ready technology.
Where does Totality provide IT services in New Zealand?
Totality delivers end-to-end IT, cloud, and cyber security services nationwide across New Zealand. with sales offices in Auckland, Hamilton, Palmerston North, Wellington (Head Office), and Christchurch.
Our expert teams also support organisations in Blenheim, Dunedin, Gisborne, Greymouth, Hastings, Invercargill, Kaikoura, Nelson, New Plymouth, Queenstown, Rotorua, Tauranga, Timaru, Whangarei, ensuring consistent service and rapid response no matter where you operate.
We employ over 220 fulltime staff across these centres. Whether you’re based in a major city or regional hub, Totality provides local expertise backed by national reach – keeping New Zealand businesses connected, secure, and supported from North to South.
Do you offer onsite IT support across all these regions?
Yes – Totality provides both remote and onsite IT support throughout New Zealand. Our local teams are based in Auckland, Blenheim, Christchurch, Dunedin, Gisborne, Greymouth, Hamilton, Hastings, Invercargill, Kaikoura, Nelson, New Plymouth, Palmerston North, Queenstown, Rotorua, Tauranga, Timaru, Wellington, Whangarei
This means whether you’re a single-site business or a nationwide organisation, Totality can deliver responsive onsite assistance – from hardware and network issues to cyber security response and cloud deployment.
We’re built for national reach with local expertise, so your systems stay supported wherever you work in Aotearoa.
What industries does Totality support?
We support organisations across corporate, government, education, and enterprise sectors – as well as specialised verticals like primary industry, manufacturing, professional services, retail, community and healthcare. Our approach is always tailored, aligning technology strategy to the specific operational and compliance needs of your industry. Learn more here.
What are Managed IT Services?
Managed IT Services means Totality can take care of part or all your IT environment – proactively. We monitor, maintain, secure, and support your systems 24/7, so your team can focus on business outcomes instead of troubleshooting. It’s a single point of accountability for performance, uptime, and peace of mind. Check out Workplace for more information.
How does Totality help businesses move to the cloud?
We design, migrate, and manage secure cloud and hybrid infrastructures that scale with your business. Whether public, private, or hybrid cloud, we ensure the right architecture for performance, compliance, and cost-efficiency – supported by ongoing optimisation and local expertise.
What is “Cloud & Infrastructure” in practical terms?
It’s the foundation your digital operations run on – including servers, storage, virtualisation, and data centres. Totality’s Cloud & Infrastructure team ensures your environment is resilient, scalable, and cost-optimised, with proactive monitoring and design for modern workloads such as AI and data analytics.
What does “Network Services” include?
How does Totality protect businesses from cyber threats?
Through our Cyber Security Services, we combine proactive user awareness training, monitoring, risk management, and human-led threat detection. From Managed Detection & Response (MDR), to backup, compliance, and incident response, Totality protects your data, systems, and reputation against evolving threats.
What are “Extended Services”?
How can we get started with Totality?
Simply reach out to our team via our Contact page or call us. We’ll review your current IT setup, discuss your goals, and design a roadmap for improvement – whether it’s network modernisation, cloud migration, or a cybersecurity uplift.
If you don’t see your question answered here, just get in touch – our experts are always happy to help.
